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Last updated on Sep 18 at 10:28am UTC

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Previous incidents

Sep 18, 2025

Scheduled Maintenance for the Nexo Card on 17/09/25

Maintenance

Resolved Sep 17 at 10:00pm UTC

As part of our ongoing commitment to deliver services of outstanding performance, the Nexo Card will undergo scheduled maintenance from 22:00 UTC on 17/09/25 to 00:00 UTC on 18/09/25. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cau...

Third-party downtime affecting USD ACH withdrawals

Maintenance

Maintenance Sep 11 at 06:50pm UTC

A third-party service provider is currently experiencing technical issues, resulting in the temporary unavailability of USD withdrawals via the ACH payment network. Our team is closely monitoring the situation and working with the provider to resolve the issue as swiftly as possible. In the meantime, you may withdraw USD via SWIFT or select another available currency for your withdrawal.
We appreciate your patience as we work to restore full service and apologize for any inconvenience this ma...

Sep 17, 2025

Scheduled Third-Party Maintenance for EUR and GBP Transfers on 09/17/25

Maintenance

Resolved Sep 17 at 04:00am UTC

Please note that there is an expected third-party maintenance for incoming and outgoing EUR and GBP transfers planned for 09/17/25 between 04:00 UTC and 05:00 UTC. As a result, some EUR and GBP transfers will not be processed during the expected maintenance window. If you attempt to make a transaction during this period, you may need to initiate a new transfer after the maintenance is completed. Please plan your transactions accordingly. We appreciate your patience and apologize for any incon...