Web Platform
Operational
Mobile App
Operational
All services are online
Last updated on Dec 20 at 08:02pm UTC
Instant Order
Operational
Limit Order
Operational
Trigger Order
Operational
Nexo Booster
Operational
Crypto Baskets
Operational
Futures
Operational
LeverEdge
Operational
Market Data
Operational
News Feed
Operational
Loan Repayments
Operational
Loan Withdrawal
Operational
Email notifications
Operational
Push notifications
Operational
In-app notifications
Operational
Earn Interest
Operational
Dual Investment
Operational
Card
Operational
Portfolio
Operational
Buy with Card
Operational
Bank Transfer
Operational
Crypto Ramps
Operational
Crypto Ramps
Operational
Fiat Ramps
Operational
Login
Operational
KYC
Operational
Loyalty Program
Operational
Referral Program
Operational
Koinly Tax Reporting
Operational
Help Center
Operational
Previous incidents
Dec 20, 2025
Third-party downtime affecting USD ACH withdrawals
Maintenance
Maintenance Sep 11 at 06:50pm UTC
A third-party service provider is currently experiencing technical issues, resulting in the temporary unavailability of USD withdrawals via the ACH payment network. Our team is closely monitoring the situation and working with the provider to resolve the issue as swiftly as possible. In the meantime, you may withdraw USD via SWIFT or select another available currency for your withdrawal.
We appreciate your patience as we work to restore full service and apologize for any inconvenience this ma...
Dec 18, 2025
Scheduled Maintenance for the Nexo Card on 18 December 2025
Maintenance
Resolved Dec 18 at 12:00am UTC
As part of our ongoing commitment to deliver services of outstanding performance, the Nexo Card will undergo scheduled maintenance from 00:00 UTC to 00:30 UTC on 12/18/2025. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.
Dec 16, 2025
Scheduled Maintenance for the Nexo Card on 15 December 2025
Maintenance
Resolved Dec 15 at 11:00pm UTC
As part of our ongoing commitment to deliver services of outstanding performance, the Nexo Card will undergo scheduled maintenance from 23:00 UTC to 00:00 UTC on 12/15/2025. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.
Dec 15, 2025
Some users may experience a slight delay when logging in.
Maintenance
Resolved Dec 15 at 04:20pm UTC
Our team is investigating the issue and working to restore full functionality as quickly as possible.
Dec 14, 2025
Scheduled Third-Party Maintenance for GBP Top-ups on 14-December-2025
Maintenance
Resolved Dec 14 at 08:00am UTC
Please note that there is an expected third-party maintenance for incoming transfers planned for 14 December 2025 between 08:00 UTC and 09:30 UTC.
Please be aware that incoming GBP top-ups will be affected during the maintenance window and may not be processed. If you attempt to make a GBP top-up during this period, you may need to initiate a new one after the maintenance is completed.
Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience t...