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Last updated on Nov 04 at 03:29pm UTC

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Previous incidents

Nov 04, 2025

Scheduled third-party maintenance of the Polkadot on 04/11/2025

Maintenance

Maintenance Nov 04 at 08:00am UTC

Please note that there is an upcoming, scheduled upgrade of the Polkadot network on 04/11/2025 between 08:00 UTC and 16:00 UTC. We will temporarily pause Polkadot top-ups and withdrawals at 08:00 UTC. Transfers will resume after the upgrade is completed and the network is stable. We appreciate your patience.

Third-party downtime affecting USD ACH withdrawals

Maintenance

Maintenance Sep 11 at 06:50pm UTC

A third-party service provider is currently experiencing technical issues, resulting in the temporary unavailability of USD withdrawals via the ACH payment network. Our team is closely monitoring the situation and working with the provider to resolve the issue as swiftly as possible. In the meantime, you may withdraw USD via SWIFT or select another available currency for your withdrawal.
We appreciate your patience as we work to restore full service and apologize for any inconvenience this ma...

Oct 31, 2025

Third-party delay in crypto withdrawal processing

Maintenance

Resolved Oct 31 at 04:43pm UTC

A third-party service provider is currently experiencing a technical issue that is temporarily affecting the verification of certain crypto top-ups and withdrawals. As a result, a limited number of transactions may take longer than usual to process. Our team is working closely with our service provider to resolve the issue as swiftly as possible. We appreciate your patience during this temporary delay. For more information: https://status.chainalysis.com/incidents/5rv05rfzx6c6

Oct 29, 2025

Scheduled Maintenance for Nexo Card on Tuesday, Oct 28, 2025

Maintenance

Resolved Oct 28 at 11:00pm UTC

As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place on the Nexo platform. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.