Maintenance
Scheduled third-party delays on June 26, 2024 (Third-party Maintanence)
Resolved Jun 26 at 04:00am UTC
Please note that there is an expected third-party maintenance for incoming and outgoing EUR and GBP transfers planned for Wednesday, June 26, 2024, between 04:00 and 05:00 UTC. As a result, EUR and GBP transfers may not be processed during the maintenance window. If you attempt to make a transaction during this period, you may need to initiate a new transfer after the maintenance is completed. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconve...
Scheduled third-party maintenance for outgoing EUR (SEPA Instant) transfers o...
Resolved Jun 15 at 06:00am UTC
Please note that there is an expected third-party maintenance for outgoing EUR SEPA Instant transfers planned for Saturday, June 15, 2024, between 06:00 and 10:00 UTC. As a result, outgoing EUR SEPA Instant transfers may not be processed during the maintenance window. If you attempt to make a transaction during this period, you may need to initiate a new transfer after the maintenance is completed. Please plan your transactions accordingly. We appreciate your patience and apologize for any in...
Scheduled third-party maintenance for incoming and outgoing transfers over th...
Resolved Jun 13 at 11:30am UTC
Please note that there is scheduled third-party maintenance for incoming and outgoing transfers over the TRON Network planned for June 13, 2024, between 11:30 and 12:30 UTC. As a result, TRX and USDT transfers on the TRON Network may experience delay in processing during the expected maintenance window. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.
Scheduled Third-Party Maintenance for EUR and GBP Transfers on July 24
Resolved Jul 24 at 04:00am UTC
Please note that there is an expected third-party maintenance for incoming and outgoing EUR and GBP transfers planned for Wednesday, July 24, 2024, between 04:00 and 05:00 UTC. As a result, EUR and GBP transfers will not be processed during the expected maintenance window. If you attempt to make a transaction during this period, you may need to initiate a new transfer after the maintenance is completed. Please plan your transactions accordingly. We appreciate your patience and apologize for a...
Scheduled Maintenance for the Nexo Card on July 17
Resolved Jul 17 at 04:00am UTC
As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place for the Nexo Card. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.
Third-Party Scheduled Maintenance for the Nexo Card on July 4-5, 2024
Resolved Jul 04 at 11:00pm UTC
Please note that there is an upcoming, scheduled third-party maintenance for the Nexo Card between 23:00 UTC on July 4, 2024 and 06:00 UTC on July 5, 2024. Temporary Nexo Card service interruptions may occur during the expected maintenance as our partners work to enhance and optimize their services. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.
Scheduled third-party delays on August 26, 2024 (UK Bank Holiday)
Resolved Aug 26 at 12:00am UTC
Please note that there is an expected third-party processing delay for certain transactions on Monday, August 26, 2024, due to the UK bank holiday. Specifically, GBP SWIFT, GBP CHAPS, and GBP SEPA Standard transfers (incoming and outgoing) will be processed on Tuesday, August 27. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.
Scheduled Maintenance for Dual Investment on August 20
Resolved Aug 20 at 02:00pm UTC
Please note that there is an expected maintenance for Dual Investment planned for August 20, between 12:00 and 12:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.