Maintenance

October 2024
Oct 27, 2024
1 maintenance

Scheduled Maintenance for the Nexo Card on October 27, 2024

Maintenance

Resolved Oct 27 at 03:00am UTC

As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place for the Nexo Card. During the maintenance, Nexo Card transactions and card management (Reveal PIN, View Card Details, Freeze, Unfreeze, Destroy) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Oct 13, 2024
1 maintenance

Scheduled third-party delays for USD transfers on October 14 (Columbus Day)

Maintenance

Resolved Oct 13 at 09:00pm UTC

Please note that there is an expected third-party processing delay for USD transfers and withdrawals planned for Monday, October 14, 2024, due to Columbus Day. Transactions requested on Monday, October 14, will be processed on Tuesday, October 15. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Oct 10, 2024
1 maintenance

Scheduled third-party delays for USD transfers on October 14 (Columbus Day)

Maintenance

Resolved Oct 10 at 11:00am UTC

Please note that there is an expected third-party processing delay for incoming and outgoing USD transfers planned for Monday, October 14, 2024, due to Columbus Day. Transactions requested on Monday, October 14, will be processed on Tuesday, October 15. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

November 2024
Nov 28, 2024
1 maintenance

Scheduled third-party delays for USD transfers on November 28 (Thanksgiving Day)

Maintenance

Resolved Nov 28 at 12:00am UTC

Please note that there is an expected third-party processing delay for incoming and outgoing USD transfers planned for Thursday, November 28, 2024, due to Thanksgiving Day. Transactions requested on Thursday, November 28, will be processed on Friday, November 29. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Nov 21, 2024
1 maintenance

Scheduled Maintenance for Dual Investment on November 21

Maintenance

Resolved Nov 21 at 09:00am UTC

Please note that there is an expected maintenance for Dual Investment planned for November 21, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

Nov 16, 2024
1 maintenance

Scheduled Maintenance for Dual Investment on November 16

Maintenance

Resolved Nov 16 at 09:00am UTC

Please note that there is an expected maintenance for Dual Investment planned for November 16, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

Nov 10, 2024
1 maintenance

Scheduled Maintenance for Nexo Platform and Nexo Pro on November 10 (07:30-09...

Maintenance

Resolved Nov 10 at 07:30am UTC

Scheduled routine maintenance will take place on the Nexo platform and Nexo Pro as part of our ongoing commitment to deliver outstanding services. You may experience brief service delays between 07:30 and 09:30 UTC on November 10. Please review the details below and plan your transactions and positions accordingly.

December 2024
Dec 23, 2024
1 maintenance

Scheduled Third-Party Transaction Delays during the Festive season

Maintenance

Resolved Dec 23 at 12:00am UTC

Please note that there are expected third-party processing delays for transactions in USD, EUR, and GBP during the Festive season between December 24 and January 2, 2025. Top-ups and withdrawals initiated on December 24, 25, and 26 will be processed on December 27, while transactions initiated on December 31 and January 1 will be processed on January 2. Please plan accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Dec 19, 2024
1 maintenance

Scheduled Maintenance for Dual Investment on December 19

Maintenance

Resolved Dec 19 at 09:00am UTC

Please note that there is an expected maintenance for Dual Investment planned for December 19, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

Dec 15, 2024
3 maintenances

Ongoing Third-Party Upgrade of the Tron Network on December 15

Maintenance

Resolved Dec 15 at 12:00pm UTC

There is an ongoing scheduled third-party upgrade of the Tron network. Tether (USDT) and Tron (TRX) top-ups and withdrawals over the Tron network are paused temporarily and will resume after the upgrade is completed and the network is stable. We appreciate your patience.

Third-Party Scheduled Maintenance for the Nexo Card on December 15, 2024

Maintenance

Resolved Dec 15 at 12:00am UTC

Please note that there is an upcoming, scheduled third-party maintenance for the Nexo Card between 00:00 UTC and 00:05 UTC on Sunday, December 15, 2024. Temporary Nexo Card service interruptions may occur during the expected maintenance as our partners work to enhance and optimize their services. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Scheduled Third-Party Upgrade of the Tron Network on December 15, 2024

Maintenance

Resolved Dec 15 at 12:00pm UTC

Please note that there is an upcoming, scheduled upgrade of the Tron network on December 15 at 13:00 UTC. At 12:00 UTC, Tether (USDT) and Tron (TRX) top-ups and withdrawals over the Tron network will be paused temporarily. Transfers over the Tron network will resume after the upgrade is completed and the network is stable. We appreciate your patience.