Maintenance

Please note that there are expected third-party processing delays for transactions in USD, EUR, and GBP during the Festive season between December 24 and January 2, 2025. Top-ups and withdrawals initiated on December 24, 25, and 26 will be processed on December 27, while transactions initiated on December 31 and January 1 will be processed on January 2. Please plan accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an expected maintenance for Dual Investment planned for December 19, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

There is an ongoing scheduled third-party upgrade of the Tron network. Tether (USDT) and Tron (TRX) top-ups and withdrawals over the Tron network are paused temporarily and will resume after the upgrade is completed and the network is stable. We appreciate your patience.

Please note that there is an upcoming, scheduled third-party maintenance for the Nexo Card between 00:00 UTC and 00:05 UTC on Sunday, December 15, 2024. Temporary Nexo Card service interruptions may occur during the expected maintenance as our partners work to enhance and optimize their services. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an upcoming, scheduled upgrade of the Tron network on December 15 at 13:00 UTC. At 12:00 UTC, Tether (USDT) and Tron (TRX) top-ups and withdrawals over the Tron network will be paused temporarily. Transfers over the Tron network will resume after the upgrade is completed and the network is stable. We appreciate your patience.

As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place for the Nexo Card. During the maintenance, Nexo Card transactions and card management (Reveal PIN, View Card Details, Freeze, Unfreeze, Destroy) may be unavailable. Please plan your transactions accordingly. We appreciate your patience.

Please note that there is an upcoming, scheduled upgrade of the Hedera network on January 28 at 18:00 - 19:00 UTC. We will temporarily pause Hedera (HBAR) top-ups and withdrawals at 17:30 UTC. Transfers will resume after the upgrade is completed and the network is stable. We appreciate your patience.

For more information: https://status.fireblocks.com/incidents/hzlvsqfhbl17

Please note that there is a scheduled third-party network upgrade for Bitcoin Cash on Friday, January 19, 2025, starting at 12:00 UTC. Deposits and withdrawals will be temporarily unavailable for approximately 60 minutes. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place for the Nexo Card. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is scheduled third-party maintenance on Friday, January 12, 2025, starting at 12:00 UTC. Deposits and withdrawals for the XRP asset over the Ripple network will be temporarily unavailable for approximately 90 minutes. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is a scheduled third-party network upgrade on the Optimism network planned for Tuesday, January 9, 2025, starting at 17:00 UTC. Deposits and withdrawals will be temporarily unavailable until the upgrade is resolved. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there will be a planned third-party maintenance from February 27, 17:00 UTC to February 28, 08:00 UTC, affecting USD SWIFT and ACH transfers. During this time, top-ups, withdrawals, and loans in USD may be unavailable, and personal IBANs cannot be generated. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience.

Scheduled Maintenance for the Nexo Card on February 26, 2025
As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place for the Nexo Card. During the maintenance, Nexo Card transactions and card management (Reveal PIN, View Card Details, Freeze, Unfreeze, Destroy) may be unavailable. Please plan your transactions accordingly. We appreciate your patience.

The Arbitrum blockchain’s current performance is Degraded due to network congestion. This results in a slight delay in the processing of crypto transfers. Our team is actively addressing the issue and working towards a resolution as fast as possible. We appreciate your patience during this temporary delay and apologize for any inconvenience this may cause.

Please note that there is an upcoming, scheduled third-party maintenance for the Nexo Card between 01:00 and 04:00 EET on February 20, 2025. Temporary Nexo Card service interruptions may occur during the expected maintenance as our partners work to enhance and optimize their services. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an upcoming, scheduled upgrade of the Hedera network on February 19 between 18:00 - 19:00 UTC. We will temporarily pause Hedera (HBAR) top-ups and withdrawals at 17:30 UTC. Transfers will resume after the upgrade is completed and the network is stable. We appreciate your patience.

Services affected: Crypto Ramps – HBAR transfers over the Hedera network
Scheduled date and time: February 19, 18:00 UTC
Duration: 1 hour

A third-party service provider is experiencing temporary technical issues that result in slight delays in processing USD top-ups and withdrawals. We are monitoring the situation and working with our third-party service provider for a swift resolution. We appreciate your patience and will keep you informed with timely updates.

Please note that there might be a third-party processing delay for some incoming and outgoing USD transfers planned for Monday, February 17, 2025, due to Presidents’ Day. Transactions requested on Friday, February 14 and Monday, February 17, will be processed on Tuesday, February 18. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place for the Nexo Card. During the maintenance, Nexo Card transactions and card management (Reveal PIN, View Card Details, Freeze, Unfreeze, Destroy) may be unavailable. Please plan your transactions accordingly. We appreciate your patience.

Please note that there will be scheduled third-party maintenance for Dual Investment planned on February 4, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the maintenance. We appreciate your patience and apologize for any inconvenience this may cause.