Maintenance

March 2025
Mar 26, 2025
3 maintenances

Scheduled Third-Party Upgrade of the Hedera Network on March 26, 2025

Maintenance

Resolved Mar 26 at 05:00pm UTC

Please note that there is an upcoming, scheduled upgrade of the Hedera network on March 26 between 17:00 UTC and 17:40 UTC. We will temporarily pause Hedera (HBAR) top-ups and withdrawals at 16:30 UTC. Transfers will resume after the upgrade is completed and the network is stable. We appreciate your patience.

For more information: https://status.fireblocks.com/incidents/v1nw37wgwct2

Scheduled Maintenance for Dual Investment on April 1st

Maintenance

Resolved Mar 26 at 09:00am UTC

Please note that there is an expected maintenance for Dual Investment planned for April 1st, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

Third-Party Scheduled Maintenance for the Nexo Card on March 26, 2025

Maintenance

Resolved Mar 26 at 12:00am UTC

Please note that there is an upcoming, scheduled third-party maintenance for the Nexo Card between 00:00 UTC and 00:30 UTC on Wednesday, March 26, 2025. Temporary Nexo Card service interruptions may occur during the expected maintenance as our partners work to enhance and optimize their services. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Mar 24, 2025
1 maintenance

Scheduled Maintenance for the Nexo Card on March 24, 2025

Maintenance

Resolved Mar 24 at 09:00am UTC

As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place for the Nexo Card. During the maintenance, Nexo Card transactions and card management (Reveal PIN, View Card Details, Freeze, Unfreeze, Destroy) may be unavailable. Please plan your transactions accordingly. We appreciate your patience.

Mar 22, 2025
1 maintenance

Scheduled third-party maintenance of EUR SEPA transfers on March 22

Maintenance

Resolved Mar 22 at 04:00am UTC

Please note that an expected third-party maintenance for outgoing EUR transfers is planned for Saturday, March 22, 2025, between 04:00 UTC and 05:00 UTC. As a result, SEPA Instant transfers will be processed once the maintenance is complete, while SEPA Standard transfers will be processed on the next business day, March 24. Please plan your transactions accordingly. We appreciate your patience.

Mar 16, 2025
1 maintenance

Scheduled third-party Ripple (XRP) network maintenance on March 16

Maintenance

Resolved Mar 16 at 10:00am UTC

Please note that there is scheduled third-party maintenance on the Ripple network planned for Sunday, March 16, 2025, between 10:00 UTC and 11:30 UTC. Deposits and withdrawals will be temporarily unavailable until the maintenance is complete. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

For more information: https://status.fireblocks.com/incidents/jhxq6dknlspc

Mar 15, 2025
1 maintenance

Scheduled third-party maintenance for GBP top-ups February 8, 2025

Maintenance

Resolved Mar 15 at 06:30am UTC

Please note that there is an expected third-party scheduled maintenance for GBP top-ups planned for Saturday, February 8, 2025. GBP top-ups requested on Saturday, February 8 may be slightly delayed. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Mar 10, 2025
1 maintenance

Arbitrum network congestion

Maintenance

Resolved Mar 10 at 07:54pm UTC

The Arbitrum blockchain’s current performance is Degraded due to network congestion. This results in a slight delay in the processing of crypto transfers. Our team is actively addressing the issue and working towards a resolution as fast as possible. We appreciate your patience during this temporary delay and apologize for any inconvenience this may cause.

Mar 09, 2025
1 maintenance

Scheduled Maintenance Announcement

Maintenance

Resolved Mar 09 at 04:00am UTC

We are committed to providing outstanding services, and as part of this commitment, we will conduct scheduled maintenance on March 9, 2025, from 4:00 AM to 6:00 AM UTC. During this period, you may experience temporary service disruptions or reduced performance on various platform functionalities.
Please plan your activities accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Mar 06, 2025
2 maintenances

Scheduled third-party EOS network maintenance on March 6

Maintenance

Resolved Mar 06 at 01:00pm UTC

Please note that there is scheduled third-party maintenance on the EOS network planned for Thursday, March 6, 2025, between 13:00 UTC and 13:30 UTC. Deposits and withdrawals will be temporarily unavailable until the maintenance is complete. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

For more information: https://status.fireblocks.com/incidents/rggrq16mjpmx

Scheduled Maintenance for Dual Investment on March 6

Maintenance

Resolved Mar 06 at 09:00am UTC

Please note that there is an expected maintenance for Dual Investment planned for March 6, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

Mar 05, 2025
1 maintenance

Scheduled third-party maintenance on March 5, 2025

Maintenance

Resolved Mar 05 at 05:00am UTC

Please note that there is an upcoming, scheduled third-party maintenance from one of our partners on March 5, 2025, between 5:00 AM and 6:00 AM UTC. During this period, EUR and GBP top-ups, withdrawals, and credit line withdrawals may be temporarily delayed or returned. Following the maintenance, these transactions will be processed. We appreciate your patience and apologize for any inconvenience this may cause.

Mar 04, 2025
1 maintenance

Scheduled Maintenance Announcement

Maintenance

Resolved Mar 04 at 09:30am UTC

As part of our ongoing commitment to deliver services of outstanding performance, we will be conducting scheduled maintenance on March 4, 5, and 6, 2025, each day from 9:30 AM UTC to 10:00 AM UTC. During these times, there may be temporary service disruptions or reduced performance affecting various platform functionalities.
Please plan your activities accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

April 2025
Apr 25, 2025
1 maintenance

Degraded performance Cardano Blockchain

Maintenance

Resolved Apr 25 at 10:44pm UTC

We are currently resolving degraded performance with Cardano blockchain. Our dedicated teams are actively working to resume normal functionality as soon as possible. We thank you for your patience and apologize for any inconvenience this may cause. Updates will be provided as soon as services are back to normal.

Apr 16, 2025
2 maintenances

Scheduled Third-Party Maintenance for EUR and GBP Transfers on April 16, 2025

Maintenance

Resolved Apr 16 at 04:00am UTC

Please note that there is an expected third-party maintenance for incoming and outgoing EUR and GBP transfers planned for Wednesday, April 16, 2025, between 04:00 and 05:00 UTC. As a result, some EUR and GBP transfers will not be processed during the expected maintenance window. If you attempt to make a transaction during this period, you may need to initiate a new transfer after the maintenance is completed. Please plan your transactions accordingly. We appreciate your patience and apologize...

Third-Party Scheduled Maintenance for the Nexo Card on April 16, 2025

Maintenance

Resolved Apr 16 at 02:30am UTC

Please note that there is an upcoming, scheduled third-party maintenance for the Nexo Card between 23:00 UTC and 23:30 UTC on Tuesday, April 15, 2025. Temporary Nexo Card service interruptions may occur during the expected maintenance as our partners work to enhance and optimize their services. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Apr 15, 2025
1 maintenance

Scheduled Maintenance for Dual Investment on April 15th

Maintenance

Resolved Apr 15 at 09:00am UTC

Please note that there is an expected maintenance for Dual Investment planned for April 15th, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

May 2025
May 28, 2025
1 maintenance

Scheduled Third-party Maintenance for the Nexo Card on May 28, 2025

Maintenance

Resolved May 28 at 11:00pm UTC

As part of our ongoing commitment to deliver services of outstanding performance, scheduled third-party maintenance for our card service provider, DiPocket, affecting our Nexo Card services. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.