Maintenance

Please note that there is an upcoming, scheduled upgrade of the Hedera network on March 26 between 17:00 UTC and 17:40 UTC. We will temporarily pause Hedera (HBAR) top-ups and withdrawals at 16:30 UTC. Transfers will resume after the upgrade is completed and the network is stable. We appreciate your patience.

For more information: https://status.fireblocks.com/incidents/v1nw37wgwct2

Please note that there is an expected maintenance for Dual Investment planned for April 1st, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an upcoming, scheduled third-party maintenance for the Nexo Card between 00:00 UTC and 00:30 UTC on Wednesday, March 26, 2025. Temporary Nexo Card service interruptions may occur during the expected maintenance as our partners work to enhance and optimize their services. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place for the Nexo Card. During the maintenance, Nexo Card transactions and card management (Reveal PIN, View Card Details, Freeze, Unfreeze, Destroy) may be unavailable. Please plan your transactions accordingly. We appreciate your patience.

Please note that an expected third-party maintenance for outgoing EUR transfers is planned for Saturday, March 22, 2025, between 04:00 UTC and 05:00 UTC. As a result, SEPA Instant transfers will be processed once the maintenance is complete, while SEPA Standard transfers will be processed on the next business day, March 24. Please plan your transactions accordingly. We appreciate your patience.

Please note that there is scheduled third-party maintenance on the Ripple network planned for Sunday, March 16, 2025, between 10:00 UTC and 11:30 UTC. Deposits and withdrawals will be temporarily unavailable until the maintenance is complete. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

For more information: https://status.fireblocks.com/incidents/jhxq6dknlspc

Please note that there is an expected third-party scheduled maintenance for GBP top-ups planned for Saturday, February 8, 2025. GBP top-ups requested on Saturday, February 8 may be slightly delayed. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

The Arbitrum blockchain’s current performance is Degraded due to network congestion. This results in a slight delay in the processing of crypto transfers. Our team is actively addressing the issue and working towards a resolution as fast as possible. We appreciate your patience during this temporary delay and apologize for any inconvenience this may cause.

We are committed to providing outstanding services, and as part of this commitment, we will conduct scheduled maintenance on March 9, 2025, from 4:00 AM to 6:00 AM UTC. During this period, you may experience temporary service disruptions or reduced performance on various platform functionalities.
Please plan your activities accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is scheduled third-party maintenance on the EOS network planned for Thursday, March 6, 2025, between 13:00 UTC and 13:30 UTC. Deposits and withdrawals will be temporarily unavailable until the maintenance is complete. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

For more information: https://status.fireblocks.com/incidents/rggrq16mjpmx

Please note that there is an expected maintenance for Dual Investment planned for March 6, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an upcoming, scheduled third-party maintenance from one of our partners on March 5, 2025, between 5:00 AM and 6:00 AM UTC. During this period, EUR and GBP top-ups, withdrawals, and credit line withdrawals may be temporarily delayed or returned. Following the maintenance, these transactions will be processed. We appreciate your patience and apologize for any inconvenience this may cause.

As part of our ongoing commitment to deliver services of outstanding performance, we will be conducting scheduled maintenance on March 4, 5, and 6, 2025, each day from 9:30 AM UTC to 10:00 AM UTC. During these times, there may be temporary service disruptions or reduced performance affecting various platform functionalities.
Please plan your activities accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

We are currently resolving degraded performance with Cardano blockchain. Our dedicated teams are actively working to resume normal functionality as soon as possible. We thank you for your patience and apologize for any inconvenience this may cause. Updates will be provided as soon as services are back to normal.

Please note that there is an expected third-party maintenance for incoming and outgoing EUR and GBP transfers planned for Wednesday, April 16, 2025, between 04:00 and 05:00 UTC. As a result, some EUR and GBP transfers will not be processed during the expected maintenance window. If you attempt to make a transaction during this period, you may need to initiate a new transfer after the maintenance is completed. Please plan your transactions accordingly. We appreciate your patience and apologize...

Please note that there is an upcoming, scheduled third-party maintenance for the Nexo Card between 23:00 UTC and 23:30 UTC on Tuesday, April 15, 2025. Temporary Nexo Card service interruptions may occur during the expected maintenance as our partners work to enhance and optimize their services. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an expected maintenance for Dual Investment planned for April 15th, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

As part of our ongoing commitment to deliver services of outstanding performance, scheduled third-party maintenance for our card service provider, DiPocket, affecting our Nexo Card services. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.