As part of our ongoing commitment to deliver services of outstanding performance, the Nexo Card will undergo scheduled maintenance from 00:00 UTC to 00:30 UTC on 11/05/2025. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

A third-party service provider is currently experiencing technical issues, resulting in the temporary unavailability of USD withdrawals via the ACH payment network. Our team is closely monitoring the situation and working with the provider to resolve the issue as swiftly as possible. In the meantime, you may withdraw USD via SWIFT or select another available currency for your withdrawal.
We appreciate your patience as we work to restore full service and apologize for any inconvenience this ma...

Please note that there is an upcoming, scheduled upgrade of the Polkadot network on 04/11/2025 between 08:00 UTC and 18:00 UTC. We will temporarily pause Polkadot top-ups and withdrawals at 08:00 UTC. Transfers will resume after the upgrade is completed and the network is stable. We appreciate your patience.

A third-party service provider is currently experiencing a technical issue that is temporarily affecting the verification of certain crypto top-ups and withdrawals. As a result, a limited number of transactions may take longer than usual to process. Our team is working closely with our service provider to resolve the issue as swiftly as possible. We appreciate your patience during this temporary delay. For more information: https://status.chainalysis.com/incidents/5rv05rfzx6c6