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Previous incidents
Oct 15, 2024
Scheduled Maintenance for Nexo Platform on October 16 (06:30-08:30 UTC)
Maintenance
Maintenance Oct 11 at 02:00pm UTC
Scheduled routine maintenance will take place on the Nexo platform and Nexo Pro as part of our ongoing commitment to deliver outstanding services. You may experience brief service delays between 06:30 and 08:30 UTC on October 16. Please review the details below and plan your transactions and positions accordingly.
Scheduled date and time: October 16, 2024, 06:30-08:30 UTC
Maintenance Duration: approximately 2 hours
Oct 14, 2024
Third-Party Downtime
Maintenance
Resolved Oct 14 at 02:18am UTC
A third-party service provider is currently experiencing technical issues that results in slights delays in Nexo Card . Our team is monitoring and working with our third-party service provider for a swift resolution. We appreciate your patience during this temporary delay and apologize for any inconvenience this may cause. We will keep you informed with timely updates
Scheduled third-party delays for USD transfers on October 14 (Columbus Day)
Maintenance
Resolved Oct 13 at 09:00pm UTC
Please note that there is an expected third-party processing delay for USD transfers and withdrawals planned for Monday, October 14, 2024, due to Columbus Day. Transactions requested on Monday, October 14, will be processed on Tuesday, October 15. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.
Oct 13, 2024
Scheduled third-party delays for USD transfers on October 14 (Columbus Day)
Maintenance
Resolved Oct 10 at 11:00am UTC
Please note that there is an expected third-party processing delay for incoming and outgoing USD transfers planned for Monday, October 14, 2024, due to Columbus Day. Transactions requested on Monday, October 14, will be processed on Tuesday, October 15. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.
Oct 11, 2024
Third-Party Downtime
Maintenance
Resolved Oct 10 at 11:05pm UTC
A third-party service provider is currently experiencing technical issues that result in slight delays in SEPA Instant Transfers while Standard SEPA Transfers remain fully operational. Our team is monitoring and working with our third-party service provider for a swift resolution. We appreciate your patience during this temporary delay and apologize for any inconvenience this may cause. We will keep you informed with timely updates.