Maintenance

Please note that there will be a planned third-party maintenance from February 27, 17:00 UTC to February 28, 08:00 UTC, affecting USD SWIFT and ACH transfers. During this time, top-ups, withdrawals, and loans in USD may be unavailable, and personal IBANs cannot be generated. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience.

Scheduled Maintenance for the Nexo Card on February 26, 2025
As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place for the Nexo Card. During the maintenance, Nexo Card transactions and card management (Reveal PIN, View Card Details, Freeze, Unfreeze, Destroy) may be unavailable. Please plan your transactions accordingly. We appreciate your patience.

The Arbitrum blockchain’s current performance is Degraded due to network congestion. This results in a slight delay in the processing of crypto transfers. Our team is actively addressing the issue and working towards a resolution as fast as possible. We appreciate your patience during this temporary delay and apologize for any inconvenience this may cause.

Please note that there is an upcoming, scheduled third-party maintenance for the Nexo Card between 01:00 and 04:00 EET on February 20, 2025. Temporary Nexo Card service interruptions may occur during the expected maintenance as our partners work to enhance and optimize their services. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an upcoming, scheduled upgrade of the Hedera network on February 19 between 18:00 - 19:00 UTC. We will temporarily pause Hedera (HBAR) top-ups and withdrawals at 17:30 UTC. Transfers will resume after the upgrade is completed and the network is stable. We appreciate your patience.

Services affected: Crypto Ramps – HBAR transfers over the Hedera network
Scheduled date and time: February 19, 18:00 UTC
Duration: 1 hour

A third-party service provider is experiencing temporary technical issues that result in slight delays in processing USD top-ups and withdrawals. We are monitoring the situation and working with our third-party service provider for a swift resolution. We appreciate your patience and will keep you informed with timely updates.

Please note that there might be a third-party processing delay for some incoming and outgoing USD transfers planned for Monday, February 17, 2025, due to Presidents’ Day. Transactions requested on Friday, February 14 and Monday, February 17, will be processed on Tuesday, February 18. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place for the Nexo Card. During the maintenance, Nexo Card transactions and card management (Reveal PIN, View Card Details, Freeze, Unfreeze, Destroy) may be unavailable. Please plan your transactions accordingly. We appreciate your patience.

Please note that there will be scheduled third-party maintenance for Dual Investment planned on February 4, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that an expected third-party maintenance for outgoing EUR transfers is planned for Saturday, March 22, 2025, between 04:00 UTC and 05:00 UTC. As a result, SEPA Instant transfers will be processed once the maintenance is complete, while SEPA Standard transfers will be processed on the next business day, March 24. Please plan your transactions accordingly. We appreciate your patience.

Please note that there is scheduled third-party maintenance on the Ripple network planned for Sunday, March 16, 2025, between 10:00 UTC and 11:30 UTC. Deposits and withdrawals will be temporarily unavailable until the maintenance is complete. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

For more information: https://status.fireblocks.com/incidents/jhxq6dknlspc

Please note that there is an expected third-party scheduled maintenance for GBP top-ups planned for Saturday, February 8, 2025. GBP top-ups requested on Saturday, February 8 may be slightly delayed. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

The Arbitrum blockchain’s current performance is Degraded due to network congestion. This results in a slight delay in the processing of crypto transfers. Our team is actively addressing the issue and working towards a resolution as fast as possible. We appreciate your patience during this temporary delay and apologize for any inconvenience this may cause.

We are committed to providing outstanding services, and as part of this commitment, we will conduct scheduled maintenance on March 9, 2025, from 4:00 AM to 6:00 AM UTC. During this period, you may experience temporary service disruptions or reduced performance on various platform functionalities.
Please plan your activities accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is scheduled third-party maintenance on the EOS network planned for Thursday, March 6, 2025, between 13:00 UTC and 13:30 UTC. Deposits and withdrawals will be temporarily unavailable until the maintenance is complete. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

For more information: https://status.fireblocks.com/incidents/rggrq16mjpmx

Please note that there is an expected maintenance for Dual Investment planned for March 6, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an upcoming, scheduled third-party maintenance from one of our partners on March 5, 2025, between 5:00 AM and 6:00 AM UTC. During this period, EUR and GBP top-ups, withdrawals, and credit line withdrawals may be temporarily delayed or returned. Following the maintenance, these transactions will be processed. We appreciate your patience and apologize for any inconvenience this may cause.

As part of our ongoing commitment to deliver services of outstanding performance, we will be conducting scheduled maintenance on March 4, 5, and 6, 2025, each day from 9:30 AM UTC to 10:00 AM UTC. During these times, there may be temporary service disruptions or reduced performance affecting various platform functionalities.
Please plan your activities accordingly. We appreciate your patience and apologize for any inconvenience this may cause.