Maintenance

Please note that there is an expected third-party processing delay for incoming and outgoing USD transfers planned for Thursday, November 28, 2024, due to Thanksgiving Day. Transactions requested on Thursday, November 28, will be processed on Friday, November 29. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an expected maintenance for Dual Investment planned for November 21, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an expected maintenance for Dual Investment planned for November 16, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

Scheduled routine maintenance will take place on the Nexo platform and Nexo Pro as part of our ongoing commitment to deliver outstanding services. You may experience brief service delays between 07:30 and 09:30 UTC on November 10. Please review the details below and plan your transactions and positions accordingly.

Please note that there are expected third-party processing delays for transactions in USD, EUR, and GBP during the Festive season between December 24 and January 2, 2025. Top-ups and withdrawals initiated on December 24, 25, and 26 will be processed on December 27, while transactions initiated on December 31 and January 1 will be processed on January 2. Please plan accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an expected maintenance for Dual Investment planned for December 19, between 09:00 and 09:30 UTC. Temporary service interruptions may occur during the expected maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

There is an ongoing scheduled third-party upgrade of the Tron network. Tether (USDT) and Tron (TRX) top-ups and withdrawals over the Tron network are paused temporarily and will resume after the upgrade is completed and the network is stable. We appreciate your patience.

Please note that there is an upcoming, scheduled third-party maintenance for the Nexo Card between 00:00 UTC and 00:05 UTC on Sunday, December 15, 2024. Temporary Nexo Card service interruptions may occur during the expected maintenance as our partners work to enhance and optimize their services. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an upcoming, scheduled upgrade of the Tron network on December 15 at 13:00 UTC. At 12:00 UTC, Tether (USDT) and Tron (TRX) top-ups and withdrawals over the Tron network will be paused temporarily. Transfers over the Tron network will resume after the upgrade is completed and the network is stable. We appreciate your patience.

As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place for the Nexo Card. During the maintenance, Nexo Card transactions and card management (Reveal PIN, View Card Details, Freeze, Unfreeze, Destroy) may be unavailable. Please plan your transactions accordingly. We appreciate your patience.

Please note that there is an upcoming, scheduled upgrade of the Hedera network on January 28 at 18:00 - 19:00 UTC. We will temporarily pause Hedera (HBAR) top-ups and withdrawals at 17:30 UTC. Transfers will resume after the upgrade is completed and the network is stable. We appreciate your patience.

For more information: https://status.fireblocks.com/incidents/hzlvsqfhbl17

Please note that there is a scheduled third-party network upgrade for Bitcoin Cash on Friday, January 19, 2025, starting at 12:00 UTC. Deposits and withdrawals will be temporarily unavailable for approximately 60 minutes. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place for the Nexo Card. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is scheduled third-party maintenance on Friday, January 12, 2025, starting at 12:00 UTC. Deposits and withdrawals for the XRP asset over the Ripple network will be temporarily unavailable for approximately 90 minutes. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is a scheduled third-party network upgrade on the Optimism network planned for Tuesday, January 9, 2025, starting at 17:00 UTC. Deposits and withdrawals will be temporarily unavailable until the upgrade is resolved. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.