Maintenance

Please note that there is an upcoming, scheduled upgrade of the Polkadot network on 04/11/2025 between 08:00 UTC and 18:00 UTC. We will temporarily pause Polkadot top-ups and withdrawals at 08:00 UTC. Transfers will resume after the upgrade is completed and the network is stable. We appreciate your patience.

As part of our ongoing commitment to deliver services of outstanding performance, the Nexo Card will undergo scheduled maintenance from 00:00 UTC to 00:30 UTC on 11/05/2025. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place on the Nexo platform. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

The Ethereum network will undergo its Fusaka upgrade on December 3, 2025, at approximately 21:49:11 UTC.

To ensure a smooth transition and maintain network security, we will temporarily pause top-ups and withdrawals over the Ethereum network approximately one hour before the upgrade.

Swapping, trading, borrowing, and all other Nexo services for Ethereum-based assets will remain fully available throughout this period.

Once the upgrade is completed and the network stabilizes, transfers wi...

As part of our ongoing commitment to deliver services of outstanding performance, the Nexo Card will undergo scheduled maintenance from 12:00 UTC to 12:30 UTC on 12/05/2025. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) may be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an expected third-party maintenance for incoming transfers planned for 14 December 2025 between 08:00 UTC and 09:30 UTC.
Please be aware that incoming GBP top-ups will be affected during the maintenance window and may not be processed. If you attempt to make a GBP top-up during this period, you may need to initiate a new one after the maintenance is completed.
Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience t...

As part of our ongoing commitment to deliver services of outstanding performance, the Nexo Card will undergo scheduled maintenance from 23:00 UTC to 00:00 UTC on 12/15/2025. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Our team is investigating the issue and working to restore full functionality as quickly as possible.

As part of our ongoing commitment to deliver services of outstanding performance, the Nexo Card will undergo scheduled maintenance from 00:00 UTC to 00:30 UTC on 12/18/2025. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an expected third-party processing delay for some incoming and outgoing USD/EUR/GBP transfers planned for 24 December 2025 due to Christmas Eve. Transactions requested on 24 December 2025 will be processed on the next business day 29 December 2025. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

As part of our ongoing commitment to deliver services of outstanding performance, the Nexo Card will undergo scheduled maintenance from 23:00 UTC to 23:30 UTC on 13/01/2026. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an upcoming, scheduled upgrade of the Hedera Network on Jan 21, 2026, between 18:00 UTC and 19:00 UTC. We will temporarily pause Hedera (HBAR) top-ups and withdrawals at 18:00 UTC. Transfers will resume after the upgrade is completed and the network is stable. We appreciate your patience.

For more information: https://status.fireblocks.com/incidents/tcdwygx3thj7

Please note that there is an expected third-party maintenance for incoming and outgoing EUR SEPA and SEPA Instant Payments planned for 21 January 2026 between 05:00 UTC and 06:00 UTC. As a result, some EUR transfers will not be processed during the expected maintenance window. If you attempt to make a transaction during this period, you may need to initiate a new transfer after the maintenance is completed. Please plan your transactions accordingly. We appreciate your patience and apologize f...