Maintenance

As part of our ongoing commitment to deliver services of outstanding performance, the Nexo Card will undergo scheduled maintenance from 23:00 UTC to 23:30 UTC on 26/08/25. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an upcoming, scheduled upgrade of the Hedera network on 08/20/2025 between 17:00 UTC and 18:00 UTC. We will temporarily pause Hedera Blockchain top-ups and withdrawals at 17:00 UTC. Transfers will resume after the upgrade is completed and the network is stable. We appreciate your patience.

Please note that there is an expected third-party maintenance for incoming and outgoing EUR and GBP transfers planned for 06/08/2025 between 04:00 UTC and 05:00 UTC. As a result, some EUR and GBP transfers will not be processed during the expected maintenance window. If you attempt to make a transaction during this period, you may need to initiate a new transfer after the maintenance is completed. Please plan your transactions accordingly. We appreciate your patience and apologize for any inc...

Please note that there will be scheduled third-party maintenance for Dual Investment planned on 5 Аug 2025, between 9:00 AM UTC and 9:30 AM UTC. Temporary service interruptions may occur during the maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

As part of our ongoing commitment to deliver services of outstanding performance, the Nexo Card will undergo scheduled maintenance from 23:00 UTC to 23:30 UTC on September 24, 2025. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

As part of our ongoing commitment to deliver services of outstanding performance, the Nexo Card will undergo scheduled maintenance from 00:00 UTC to 00:00 UTC on September 21, 2025. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

As part of our ongoing commitment to deliver services of outstanding performance, the Nexo platform will undergo scheduled maintenance between 06:30 UTC and 06:35 UTC on September 19, 2025. During this time, the Swap functionality will be temporarily unavailable.
Please note that previously placed orders, including Recurring Buys, Limit Orders, and Trigger Orders, will continue to execute normally if triggered during this period.
We appreciate your patience and apologize for any inconvenience...

As part of our ongoing commitment to deliver services of outstanding performance, the Nexo Card will undergo scheduled maintenance from 22:00 UTC on 17/09/25 to 00:00 UTC on 18/09/25. During the maintenance, Nexo Card transactions and card management (create, activate, freeze, unfreeze, get PIN, change PIN, view card details) will be unavailable. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cau...

Please note that there is an expected third-party maintenance for incoming and outgoing EUR and GBP transfers planned for 09/17/25 between 04:00 UTC and 05:00 UTC. As a result, some EUR and GBP transfers will not be processed during the expected maintenance window. If you attempt to make a transaction during this period, you may need to initiate a new transfer after the maintenance is completed. Please plan your transactions accordingly. We appreciate your patience and apologize for any incon...

A third-party service provider is currently experiencing technical issues, resulting in the temporary unavailability of USD withdrawals via the ACH payment network. Our team is closely monitoring the situation and working with the provider to resolve the issue as swiftly as possible. In the meantime, you may withdraw USD via SWIFT or select another available currency for your withdrawal.
We appreciate your patience as we work to restore full service and apologize for any inconvenience this ma...

Minor issue identified in the Mobile App (v5.24.0). Functionality is restored after a simple re-install. The impact is minimal, limited only to the current mobile app version. No other platforms or services are affected. Users can resolve the issue by re-installing the app.

A third-party service provider is currently experiencing technical issues that are temporarily preventing the generation of USD IBANs. Our team is actively monitoring the situation and working closely with the provider to ensure a swift resolution. We appreciate your patience during this service interruption and apologize for any inconvenience this may cause. Updates will be provided as soon as new information becomes available.

Please note that there is an expected third-party maintenance for incoming and outgoing GBP transfers planned for 09/03/2025 between 06:00 UTC and 09:00 UTC. As a result, GBP transfers will not be processed during the expected maintenance window. If you attempt to make a transaction during this period, you may need to initiate a new transfer after the maintenance is completed. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may c...

Please note that there will be scheduled third-party maintenance for LeverEdge planned on 09/02/2025, between 09:00 UTC and 09:30 UTC. Temporary service interruptions may occur during the maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there will be scheduled third-party maintenance for Dual Investment planned on 09/02/2025, between 09:00 UTC and 09:30 UTC. Temporary service interruptions may occur during the maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an expected third-party maintenance for incoming and outgoing EUR and GBP transfers planned for 10/15/25 between 04:00 UTC and 05:00 UTC. As a result, some EUR and GBP transfers will not be processed during the expected maintenance window. If you attempt to make a transaction during this period, you may need to initiate a new transfer after the maintenance is completed. Additionally, the maintenance may temporarily prevent the generation of GBPx and EURx personal top...

As part of our ongoing commitment to deliver services of outstanding performance, scheduled maintenance will take place on the Nexo platform. Please review the details below and plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

Please note that there is an expected third-party processing delay for incoming and outgoing USD transfers planned for 13/10/2025 due to Columbus Day. Transactions requested on 13/10/2025 will be processed on the next business day 14/10/2025. Please plan your transactions accordingly. We appreciate your patience and apologize for any inconvenience this may cause.

A third-party service provider is currently experiencing technical issues that are temporarily preventing the generation of USD IBANs. Our team is actively monitoring the situation and working closely with the provider to ensure a swift resolution. We appreciate your patience during this service interruption and apologize for any inconvenience this may cause. Updates will be provided as soon as new information becomes available.

Please note that there will be scheduled third-party maintenance for Dual Investment & LeverEdge planned on 10/07/25, between 09:00 UTC and 09:30 UTC. Temporary service interruptions may occur during the maintenance. We appreciate your patience and apologize for any inconvenience this may cause.

We have registered a service downtime with SEPA Instant withdrawals and are promptly addressing it. Our team is focused on restoring service swiftly and efficiently. We appreciate your patience during this temporary interruption. Updates will be provided as soon as services are back to normal.

Please be advised that a scheduled third-party maintenance will take place on October 4, 2025, between 8:00 PM UTC and 9:00 PM UTC. During this time, corporate clients will not be able to complete their onboarding process.
We recommend finalizing onboarding once the maintenance has concluded. Normal functionality will resume after the maintenance is completed and systems are stable. We appreciate your understanding and patience.