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Third-party delay in crypto withdrawal processing

Oct 31 at 04:43pm UTC  –  Oct 31 at 07:41pm UTC

Resolved
Oct 31 at 04:43pm UTC

A third-party service provider is currently experiencing a technical issue that is temporarily affecting the verification of certain crypto top-ups and withdrawals. As a result, a limited number of transactions may take longer than usual to process. Our team is working closely with our service provider to resolve the issue as swiftly as possible. We appreciate your patience during this temporary delay. For more information: https://status.chainalysis.com/incidents/5rv05rfzx6c6